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OFFICE OF THE OMBUDSMAN LAUNCHES A FIVE YEAR STRATEGIC PLAN AND FORMALLY OPENS ITS NEW OFFICE BUILDING IN FREETOWN

Friday 26th January, 2018

The Office of the Ombudsman has today Friday 26th January, 2018 launched a Five Year Strategic Plan and officially opened the new office building at 26 Charlotte Street in Freetown. The ceremony was witnessed by government officials, development partners and members of the fourth estate.

Speaking to the guests and the media at the ceremony,  the Ombudsman Mr. Melron Nicol-Wilson said that when he assumed office last year, he did an institutional assessment and concluded that, there was need for the relocation of the Office to a more conducive and convenient building for staff and complainants. He said that, the new building gives visibility to the Office as well as restores public confidence in the services of the Ombudsman.

Declaring the Office open,  the newly appointed Finance Director in the Office of the Ombudsman Madeline  Oneil, expressed thanks and appreciation to the Ministry of Works and Infrastructure for approving the relocation of the Office, and the Ministry of Finance for paying the rent for the new building.

Launching the Strategic Plan,  the Chairman of the Human Rights Commission of Sierra Leone (HRCSL), Rev. James M.  Fornah, congratulated the Ombudsman and team for their efforts in developing the Strategic Plan. Rev. James Fornah appealed to the Government and Civil Society Organisations to support the work of the Ombudsman.

The development of the  five year strategic plan of the Ombudsman for the period 2018 - 2022 was made possible with the financial and technical support from the United Nations Development Programme (UNDP) country office in Freetown.

The plan envisages "a Sierra Leone which consistently respects and upholds good governance". The mission is "to improve governance and promote the delivery of public services in Sierra Leone, by effectively responding to and preventing maladministration and the abuse of power".

The strategic priorities of the Plan are: to establish and maintain a credible and respected institution; to ensure operational autonomy and financial independence; to improve accessibility and visibility to the public; and to enhance the impact of interventions on governance and the delivery of public services.

 

 

 

 

 

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OFFICE OF THE OMBUDSMAN OPENS A REGIONAL OFFICE IN PORT LOKO FOR THE NEWLY CREATED

NORTH-WESTERN PROVINCE

Monday 5th February, 2018

In line with the provisions of the Ombudsman's 2018 - 2022 Strategic Plan, the Office of the Ombudsman today Monday 5th February 2018 opens a regional office for the newly created North-western Province, in Port Loko.

The office is at 23 Kambia Highway in Port Loko, and would be opened to members of the public from Mondays to Fridays between 8:30am and 5:00pm .

The office would be receiving and investigating complaints of maladministration and wrongful actions against Government's Ministries, Departments and Agencies (MDAs) in Port Loko, Kambia and Karina districts.

For more information, please contact the office on 088650007.

                                      

 

 

 

 

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 OMBUDSMAN OFFICIALLY OPENS A REGIONAL OFFICE IN PORT LOKO

Monday 7th May, 2018

The Ombudsman Mr. Melron Nicol-Wilson on Friday 4th May 2018 officially opened the Ombudsman's North-West regional office in Port Loko. The office will serve the people in Port Loko, Kambia and Kerena Districts.

The Ombudsman now has four regional offices in port Loko, Makeni, Bo and Kenema in addition to the Head Office in Freetown.

The opening of the Port Loko office is in fulfillment of the provisions of the Office of the Ombudsman strategic plan 2018 - 2022. In a bid to increase accessibility to the services of the Ombudsman, the plan provides for the establishment of an office in the newly created North-West province.

The official opening ceremony was graced by authorities in the Chiefdom; representatives from the Port Loko City and District Councils; Civil Society; Security Personnel and Members of the General Public.

The participants thanked the Ombudsman for taking his services closer to them and promised to cooperate with the office.

The Ombudsman Office in Port Loko is situated on the Port Loko-Kambia Highway. For more information, please contact the Regional Manager, Mr. Patience I. A Kargbo on +232-76-793-340.

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OFFICE OF THE OMBUDSMAN TRAINS STAFF IN COMPLAINTS HANDLING

Monday May 21, 2018

The Office of the Ombudsman has concluded a two-day training of its staff on complaint handling and investigation. The training which involved all the complaint handling officers in the Head Office as well as those in the Provincial Offices, was held at the National Pastoral Centre in Kenema on Thursday 17th and Friday 18th May, 2018.

The training was geard towards actualising Goal 1 of the Ombudsman Strategic Plan for 2018 - 2022, which is to have 'a technically competent, internal cohesive, efficient and effective institution.'

Also, as part of the implementation of the the Strategic Plan, the Office recently recruited twenty (20) staff, most of whom are deployed in the Provincial offices to handle complaints.

Two months ago, the Ombudsman Melron Nicol-Wilson also adopted a new complaint handling manual which he developed together with other Senior officers in the Office. The training was therefore meant to abreast the complaint handling officers, especially the new staff, with the provisions of the manual.

As such, the training  was facilitated by the Ombudsman himself Mr. Melron Nicol-Wilson and the Head of the Investigations Department, Mr. Alhaji Mansaray together with Mr. Ajan Fofana, the Programme Manager in the Office.

The participants were taken through constitutional and legal framework of the work of the Ombudsman, the practical steps in handling complaints, investigation techniques and communication skills.

The training session was climaxed by certification of the participants.

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