• What is the Office of the Ombudsman?

    The Office of the Ombudsman is an independent institution established by Section 146 of the Constitution of Sierra Leone (Act No.6 of 1991) and the Ombudsman Act (Act No.2 of 1997). The Office is empowered to investigate complaints from members of the public, who have suffered injustice as a result of maladministration, by government officials, ministries, departments and agencies (MDAs). The head of the office is referred to as the Ombudsman.

  • Who is the Ombudsman of Sierra Leone?

    The present is Mr. Melron C. Nicol-Wilson. He is a Barrister and Solicitor of the High Court of Sierra Leone, Founder and Managing Partner of Nicol-Wilson and Co (Malaika Chambers).

  • What can the Ombudsman do?

    The Ombudsman receives complaints about injustice and maladministration from persons who feel that they have been unfairly treated by government agencies or officials, and have tried to resolve the matter without success. He also has the power to investigate, criticise and recommend corrective actions. In addition, he can also receive information from any person or source other than a complainant. The Ombudsman has the power to demand any information, file or documents from any public body complained of. He can also require any official to provide information about a complaint. If the Ombudsman finds that the complaint is justified, he will then take action to resolve the problem.

  • What cannot be investigated by the Ombudsman?

    The Ombudsman cannot deal with matters relating to:-

    1. Complaints against private institutions
    2. Complaints against foreign governments
    3. Cases that are before or have been decided by courts

  • Is there a fee for the services of the Ombudsman?

    No. The services of the Ombudsman are provided free of charge.


  • How does the Office of the Ombudsman handles complaint?

    Normally, A complaint is submitted in writing and signed by the complainant. If the complainant is illiterate, a verbal complaint is received and recorded in a written form by an official in the Office of the Ombudsman. A Complaint could be delivered by hand, sent by post or through this website. All relevant documents must be attached to the complaint. The complaint will be acknowledged and an investigation conducted promptly. At the conclusion of the investigation, the complainant will be informed of the outcome.

  • What happens after the Ombudsman has investigated a complaint?

    After a thorough investigation of a complaint, the Ombudsman may recommend to the appropriate authority or official that:

    1. Further consideration of the matter be made
    2. Modification or cancellation of the offending administrative or other action be effected
    3. Alteration of a regulation or ruling be effected

  • What if the recommendations of the Ombudsman are NOT acted upon by the offending Authority or Agency?

    In most instances a public authority or body will comply with the Ombudsman's recommendations. However, if for any reason the body concerned fails to act on the Ombudsman's recommendations, the Ombudsman can present a report on the matter to His Excellency the President. If after three months no action is taken by the President, the Ombudsman will refer the matter to Parliament.