Head Office

The Head Office of the Ombudsman is strategically located at 26 Charlotte Street, in the central business district of Freetown. The Head Office directs and manages the operations of the Ombudsman’s regional offices in Bo, Kenema and Makeni. Members of the Senior Management Team are based at the Head Office, and work in collaboration and under the supervision of the Ombudsman. The Head Office deals with complaints from the Freetown rural and urban districts, as well as receives and handles complex complaints from the regional offices.

Southern Province Regional Office

The Southern Regional Office of the Ombudsman is located at 44 Bo Shopping Plaza 2nd Floor, Mattru Road, in Bo Town. The office covers all the districts within the southern region, including Bo, Moyamba, Pujehun and Bonthe. It receives complaints of maladministration, from the general public in the whole of the region, against government institutions, and refers more complex complaints to the Head Office of the Ombudsman. The Southern province regional office has a total of five staff, supervised by the Head Office.

Eastern Province Regional Office

The Eastern Regional Office of the Ombudsman is located at 1 Supui Street, in Kenema Town. The office covers all the districts within the Eastern region, including Kenema, Kailahun and Kono. It receives complaints of maladministration, from the general public in the whole of the region, against government institutions, and refers more complex complaints to the Head Office of the Ombudsman. The Eastern province regional office has a total of five staff, supervised by the Head Office.

Northern Province Regional Office

The Northern Regional Office of the Ombudsman is located at R38 Makeni City Plaza Makama Road, in Makeni Town. The office covers all the districts within the Northern region, including Bombali, Tonkolili and Koinadugu, It receives complaints of maladministration, from the general public in the whole of the region, against government institutions, and refers more complex complaints to the Head Office of the Ombudsman. The Northern Province regional office has a total of five members of staff, supervised by the Head Office.

North-West  Regional Office

The North-West Regional Office of the Ombudsman is located at 23 Kambia Highway, in Port Loko Town. The office covers all the districts within the North-West region, including Port Loko, Kambia and Karene. It receives complaints of maladministration, from the general public in the whole of the region, against government institutions, and refers more complex complaints to the Head Office of the Ombudsman. The North-West regional office has a total of five members of staff, supervised by the Head Office.